Project Goal: The goal of the entire study was to understand the existing issues and evaluate the effectiveness of the existing solution.

Customers & end-users: Project Teams, Development Teams

Methodology: The issues were derived from detailed study of each and every workflow of the implemented version. A different take on ‘Jakob Nielsen’s’ Heuristic principle was used for this evaluation. The context of study was different and also the purpose of conducting this research. All the issues were categorised under 4 broad categories:

·      Usability/Experience 

·      Information Hierarchy 

·      Information Design 

·      Visual Consistency 

Success Metrics: Educating development team on using Design Principles and Honeywell’s design guidelines, Fixing the usability issues, identifying a different/quick approach for conducting an expert or Heuristic evaluation

Heuristic Evaluation: Ajay Mittal